Privacy Policy

Last updated: October 2025

1. Who We Are

This Privacy Policy applies to Arrow Strategic Communications Pty Ltd (ABN 62 617 223 284) (“Arrow”, “we”, “our”, “us”).
Headquartered in Newcastle, New South Wales, Australia, Arrow provides strategic communications, project management, automation, and creative services to clients across Australia. You can contact us at hello@arrowcomms.com regarding any privacy-related matter.

2. Our Commitment

Arrow respects your privacy and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We collect and use personal information only for purposes connected with delivering and improving our services.

3. Information We Collect

We may collect:

  • Names, job titles, company names and contact details

  • Enquiry details, project requirements, and correspondence

  • Analytics data (e.g., IP address, browser type, site interactions) via cookies or similar technologies

  • Optional marketing-list subscriptions

4. How We Collect Information

Information is collected through:

  • Website or contact-form submissions

  • Email and phone communications

  • Networking or event interactions

  • Cookies and analytics tools such as Google Analytics, Meta Pixel, Squarespace, WordPress, HubSpot, Mailchimp, Zapier, Trello, and other project-management or CRM integrations

5. How We Use Information

We use personal information to:

  • Respond to enquiries and deliver contracted services

  • Manage projects and communicate with clients

  • Send occasional updates or insights (only if you have opted in)

  • Analyse site traffic and improve user experience

  • Comply with legal or regulatory obligations

6. Disclosure to Third Parties

Your information may be shared only with trusted partners who assist us in operating our business (e.g., hosting, analytics, CRM, or subcontracted project specialists). All such providers handle information in line with confidentiality and data-protection standards. We do not sell or rent personal data.

7. Storage and Security

Data is stored in secure cloud environments with access limited to authorised personnel.
We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

8. Access and Correction

You may request access to or correction of your personal information by contacting hello@arrowcomms.com. We will respond within a reasonable timeframe in accordance with the APPs.

9. Cookies and Tracking

Our site may use cookies to understand visitor behaviour and measure marketing performance.
You can disable cookies in your browser, though some site features may not function optimally.

10. Policy Updates

Arrow may update this Privacy Policy periodically. The latest version will always appear on our website with the effective date shown above.