Terms of Service

Last updated: October 2025

1. Acceptance of Terms

By accessing or using this website, you agree to these Terms of Service and to comply with all applicable laws and regulations.
If you do not agree, please discontinue use.

2. Use of Website

This site provides general information about Arrow’s services.
You must not misuse the site, attempt unauthorised access, or use its content for unlawful purposes.

3. Intellectual Property and Project Deliverables

  • All creative, technical, and written work produced by Arrow Strategic Communications Pty Ltd, its contractors, or freelancers (including source files, code, templates, processes, and documentation) remains Arrow’s intellectual property unless expressly transferred in writing.

  • Arrow retains full rights to use, adapt, or further develop such material for future projects.

  • Clients own and may freely use the final deliverables supplied upon full payment—such as printed materials, live websites, advertising assets, or videos—but not the underlying working files or methods used to create them.

  • Third-party or stock materials are licensed only to the extent permitted by the original licence terms.

4. Fees, Payments and Project Terms

  • Standard commercial payment terms are 30 days from the invoice date unless otherwise agreed in writing.

  • For projects with substantial cost components (e.g., software development, websites, automation systems, or major advertising programs), deposits or milestone payments may be required as set out in the project proposal.

  • Arrow may suspend or delay work if invoices remain unpaid and may apply interest or administrative fees on overdue accounts in line with standard Australian business practice.

  • Scope changes requested after commencement may incur additional fees, confirmed in writing before work proceeds.

  • Ownership of project deliverables transfers to the client only once all invoices have been paid in full.

5. Information Accuracy

All information on this website is provided in good faith for general informational purposes.
It does not constitute professional advice. Arrow makes no warranty as to accuracy, completeness, or suitability for any particular purpose.

6. Third-Party Links

Our website may contain links to external sites. Arrow is not responsible for the content or privacy practices of those sites.

7. Limitation of Liability

To the maximum extent permitted by law, Arrow disclaims all liability for any direct, indirect, or consequential loss arising from use of this site or reliance on its content.

8. Indemnity

By using this site, you agree to indemnify and hold harmless Arrow, its directors, employees, and contractors from any claims arising from your misuse of the website or breach of these Terms.

9. Amendments

Arrow may revise these Terms at any time without prior notice. The updated version will take effect when posted on the website.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes shall be subject to the exclusive jurisdiction of its courts.

11. Contact

Questions regarding these Terms or the operation of this site can be directed to hello@arrowcomms.com.